Refund policy

Welcome to Suche Moti. This Return, Refund & Replacement Policy (“Policy”) governs all purchases made through our website, social platforms, and any authorized sales channels operated under the brand Suche Moti (“we”, “us”, “our”).
By placing an order with us, you (“Customer”, “You”) acknowledge and agree to the terms outlined herein.

1. General Policy Overview

Suche Moti is committed to ensuring the quality of all products we offer. If you are dissatisfied with your purchase due to damage, defects, or incorrect delivery, you may be eligible for a return, refund, or replacement in accordance with this Policy.

2. Eligibility for Returns

A product is eligible for return under the following conditions:

  1. Defective, damaged, or incorrect product received.

  2. Unused and in original condition, with all packaging, tags, accessories, and labels intact.

  3. The return request is submitted within 7–14 calendar days from the date of delivery.

Non-Returnable Items

The following items are not eligible for return unless defective upon arrival:

  • Personal care, hygiene, or intimate products

  • Customized or personalized items

  • Items sold under “Final Sale,” “Clearance,” or “Non-Returnable” categories

  • Consumables (if applicable)

Suche Moti reserves the right to refuse returns that do not meet the above conditions.

3. Return Procedure

To initiate a return, the Customer must:

  1. Contact us at thesuchemoti@gmail.com with:

    • Order Number

    • Reason for Return

    • Clear photos/video of the product and packaging

  2. Await confirmation and return authorization from our support team.

  3. Ship the product to the address provided by our team within 5–7 days of approval.

Note:

  • Customers are responsible for return shipping charges unless the error is on our part.

  • Products returned without prior authorization may be rejected.

4. Refund Policy

Upon receiving the returned item, Suche Moti will inspect and verify its condition.

Refund Approval

A refund will be issued if:

  • The product is confirmed defective, damaged, or incorrect.

  • The product is returned in acceptable condition per our guidelines.

Refund Method

  • Refunds will be processed to the original payment method within 3–10 business days after approval.

  • If paid via Cash on Delivery (COD), refunds may be issued via bank transfer, UPI, or store credit.

Non-Refundable Charges

  • Original shipping fees

  • Cash on Delivery handling charges

  • Gift wrap or customization fees (if applicable)

Partial Refunds

Suche Moti may issue a partial refund in cases where:

  • The product shows signs of use

  • Components or accessories are missing

  • The product is returned beyond the approved time frame

5. Replacement & Warranty Terms

Suche Moti offers replacement guarantees and limited warranty terms on certain products. Replacement will be issued if:

  • The product arrives damaged

  • The product develops a defect within the warranty period

  • The wrong item was shipped

Replacement Conditions

  • Replacement requests must be made within 7 days of delivery for shipment errors or visible defects.

  • For warranty-related replacements, the request must be made within [Insert Warranty Period: e.g., 30 days / 3 months / 6 months / 1 year] depending on the product category.

Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling

  • Normal wear and tear

  • Unauthorized repairs or modifications

  • Exposure to water, chemicals, or extreme conditions (if the product is not designed for such use)

Replacement Process

Once approved, we will send a new product at no additional cost.
If the item is out of stock, you may opt for:

  • A full refund

  • An exchange for another product of equal value

  • Store credit

6. Order Cancellations

Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation is no longer possible, but you may initiate a return under the terms of this Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Suche Moti shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of use, data, or profits

  • Delays caused by courier partners or external factors

Our maximum liability is limited to the purchase price of the product in question.

8. Contact Information

For all return, refund, or replacement inquiries, please contact:

Suche Moti – Customer Support
Email: thesuchemoti@gmail.com

9. Acceptance of This Policy

By shopping with Suche Moti, you acknowledge that you have read, understood, and agree to be bound by this Return, Refund & Replacement Policy.