Shipping policy

ORDER PROCESSING

  • Orders are typically processed within 3-10 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

SHIPPING METHODS & DELIVERY TIMES

  • We use reliable carriers such as Canada Post, UPS, FedEx.

  • Estimated delivery times (after order processing) are:

    • Within Canada: 3–7 business days

    • United States: 7–14 business days

    • International: 14–28 business days (depending on customs clearance)

  • Please note that these delivery times are estimates only. Delays caused by carriers, customs, or events outside our control may occur.

SHIPPING COSTS

  • Shipping fees are calculated at checkout based on your location, package weight, and selected shipping method.

  • Free shipping may be offered on orders over a certain amount.

ORDER TRACKING

  • Once your order ships, you will receive a tracking number via email.

  • You can track your package through the carrier’s website.

INTERNATIONAL SHIPPING

  • International orders may be subject to customs duties, import taxes, and fees imposed by your country. These are your responsibility.

  • Delivery times may vary due to customs clearance.

LOST OR DAMAGED SHIPMENTS

  • Suche Moti is not responsible for delays or loss once the package is handed to the carrier.

  • If your package is lost or damaged during transit, please contact us at thesuchemoti@gmail.com. We will assist you in filing a claim with the carrier.

ADDRESS ACCURACY

  • Please provide a complete and accurate shipping address.

  • Suche Moti is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

CONTACT US

For any questions about shipping, please contact us:
Email: thesuchemoti@gmail.com